At Vexwire, we are committed to quality assurance and rapid turn-around times, considering them fundamental in adding value to our products and services. Our processes are continuously monitored and measured to ensure we meet and exceed customer satisfaction metrics.
THE VEXWIRE PROCESS
Throughout the years we've been in this industry, we have developed a streamlined, efficient process of assessing, refurbishing, data-wiping, and cosmetical grading of wireless devices. The process was designed with speed and accuracy in mind, making sure our customers get a reliable, consistent product.
We start with determining the cosmetic grading of the individual unit. Our highly trained inventory associates team thoroughly inspects and sorts every product using a clearly defined cosmetic inspection process. Each product is assigned a cosmetic grade and then transferred to our Data Clearing Department. Using proprietary software and hardware, the data gets wiped off devices, which are then sent to the Testing Department.
Our team of expert technicians performs a full diagnostic workup, including a wide range of functionality testing. Products that pass this rigorous assessment process are marked ready for packing and kitting. Products that do not pass the evaluation get routed to our Repair and Refurbishment Team, with a detailed analysis of the findings. If repairable, the product is sent back to testing for re-evaluation before packing and kitting.
If a product is deemed unrepairable, it gets consolidated into our part reclamation process or disposed of, using industry-leading, responsible recycling standards.
We built our reputation one order at a time, creating a proven track record of customer satisfaction. We refuse to keep standing still, and we keep on using our experience for continuous process improvement. Today, Vexwire is a trusted and reliable source for all certified refurbished mobile needs.
Our cell phones, accessories and other wireless technology are obtained from reputable sources, assuring that only genuine products are ever in our facility. We follow strict data destruction protocols, ensuring that the product leaving Vexwire doesn't contain any sensitive information.